French Technical Support Advisor – Porto, Portugal

  • Porto, Porto, Portugal
  • Full-Time
  • On-Site
Apply now Refer
Job Description:

Role Overview

Are you fluent in French and currently living in or around the beautiful city of Porto? We are seeking French-Speaking Technical Support Advisors to join a highly secure and professional project within the Banking and Insurance sector.

Depending on your professional background and technical skills, we offer two distinct support tracks (Level 1 and Level 2). This is a fantastic opportunity to build a long-term career with solid corporate benefits right in your local area.

Key Responsibilities & Support Levels

  • Level 1 (L1) – General Support: Assist customers with banking and insurance queries, guide them through administrative processes, and manage account requests. No previous experience in similar roles is required for this level.
  • Level 2 (L2) – Advanced IT Support: Provide more advanced technical and transactional support, troubleshooting complex queries while utilizing your combined French, English, and IT knowledge.

Requirements

  • Location: Must currently reside in or around Porto, Portugal. (Note: The client does not provide a relocation package; candidates must be local).
  • Languages: * For L1: Fluent/Native French. Having an IT background or a second language (like German at a B2 level minimum) is a strong plus.

    • For L2: Fluent/Native French combined with a strong working knowledge of English (commonly used in the IT field) and previous experience in a similar customer support or technical role.
  • Skills: Excellent communication, customer empathy, data accuracy, and a problem-solving mindset.

Work Schedule

  • Level 1 (L1): Monday to Friday, 09:00 AM to 06:00 PM (Enjoy your weekends completely free!).
  • Level 2 (L2): Monday to Friday, 09:00 AM to 06:00 PM, plus occasional Saturday shifts scheduled between 10:00 AM and 08:00 PM.

Compensation & Financial Benefits 

We offer a highly competitive and fully structured local salary package paid out over 14 months per year:

Level 1 (L1) Package:

  • Competitive Base Salary paid 14 times a year.
  • Guaranteed Productivity Bonus of €100/month for your first 6 months on the project.
  • Attendance Bonus of €25 per month.
  • Meal Allowance: Approximately €126 per month paid directly in cash.

Level 2 (L2) Package:

  • Higher Base Salary paid 14 times a year (reflecting your previous experience and specialized IT skills).
  • Guaranteed Productivity Bonus of €100/month for your first 6 months on the project.
  • Attendance Bonus of €25 per month.
  • Meal Allowance: Approximately €126 per month paid directly in cash.

Additional Corporate Perks:

  • Access to a comprehensive bundle of company benefits and corporate partnerships currently in place.
  • Full initial training provided by the company to ensure your seamless onboarding into the banking and insurance project.