Horizonia is looking for a Junior IT Service Desk Administrator. The company is known for its "one family" culture, long-term partnerships, and stable career development paths, providing IT process optimization and security-focused services for international clients.

Who Are We Looking For? (Candidate Profile)

• Education: Completed IT vocational training / apprenticeship (e.g., Fachinformatiker) or a comparable technical qualification.
• Experience: Entry-level to Junior, with initial hands-on practical experience in IT support, service desk, or user help desk environments.
• Language Skills: English (Fluent/Operating Language) is required, alongside a high proficiency in German (C2).
• Location & Availability: 100% on-site availability in Hallbergmoos (Landkreis Freising, Germany). Please note: there is no remote option for this role.
• Security Clearance: Willingness and eligibility to undergo a standard security clearance process due to the nature of the projects.

Technical Core Competencies:

• Working knowledge of Windows client OS and Microsoft Office.
• Familiarity with Active Directory, basic networking, and general IT infrastructure.
• Ability to troubleshoot and document technical issues in a structured, service-oriented manner.

Nice-to-Have Skills (Plus):

• Familiarity with ITSM/ticketing tools and CMDB concepts.
• Knowledge of ITIL processes (ITIL Foundation certification is a great asset or willingness to obtain it).
• Exposure to international or multicultural corporate environments.

Key Responsibilities and Challenges:

• First-Level Support: Act as the single point of contact for incoming IT inquiries and incident reports from users.
• Ticket Management: Register, qualify, document, and monitor open tickets within the ITSM tool, ensuring strict compliance with SLAs.
• Issue Resolution: Perform initial analysis and resolve technical issues directly at the first-level stage whenever possible, or escalate to higher support teams when required.
• Documentation: Support CMDB data quality and maintain knowledge base articles.
• IT Asset Management: Assist with hardware issuance, equipment exchange, returns, and proper asset documentation.

What the Company Offers:

• Permanent full-time contract (40 hours/week) with 30 days of vacation.
• Structured onboarding process and dedicated mentoring.
• Clear internal career paths with a gradual increase in responsibility toward Professional/Senior roles.
• Company-sponsored training and certifications (e.g., ITSM / ITIL certification).
• The opportunity to work within a professional, stable, and security-critical international setting.

How to Apply:

If you meet the profile requirements and are ready to kickstart your career in a high-security IT environment, please apply through this portal by submitting your updated CV in PDF format.