French Technical Support Specialist – Guimarães, Portugal

  • Guimaraes, Portugal
  • Full-Time
  • On-Site
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Job Description:

The Professional Challenge

Are you passionate about the financial sector and looking for a stable career opportunity in one of Portugal's most historic and charming cities?

We are expanding our team in Guimarães and are looking for Customer Support Advisors fluent in French. In this role, you will become the voice and strategic support for a major entity in the Banking and Insurance industry, helping users resolve everyday inquiries or managing more advanced technical cases depending on your background.

We offer two distinct specialization tracks (Level 1 and Level 2), allowing us to welcome both individuals looking for their first experience in the sector and professionals with a more technical background.

Your Day-to-Day Responsibilities

  • Level 1 (L1) – General Support: You will assist French-speaking users with inquiries regarding their bank accounts, insurance policies, and basic administrative banking processes. No previous experience in similar roles is required—we provide full training!
  • Level 2 (L2) – Technical / Transactional Support: You will troubleshoot and resolve higher-complexity technical and IT inquiries, managing workflows that require analytical skills combined with the use of digital tools.

The Ideal Profile

  • Location: It is essential to currently reside in or around Guimarães, Portugal (Note: The client does not offer a relocation package, so this process is open to local candidates only).
  • Languages: * For L1: Fluent/Native proficiency in French. Having basic IT knowledge or a second language (such as German at a minimum B2 level) is highly valued.

    • For L2: Fluent/Native proficiency in French complemented by a strong working knowledge of English (commonly used in the IT support ecosystem) and verifiable experience in technical support or corporate customer care.
  • Skills: Solution-oriented, empathetic, proactive, and highly organized.

Work Schedule & Life Balance

  • L1 Track: Monday to Friday, 09:00 AM to 06:00 PM (Enjoy your weekends completely free!).
  • L2 Track: Monday to Friday, 09:00 AM to 06:00 PM, paired with scheduled Saturday shifts rotating between 10:00 AM and 08:00 PM.

Compensation & Financial Perks

We offer a highly competitive financial package structured under local regulations across 14 monthly payments per year:

General Support Track (L1):

  • Competitive Fixed Monthly Salary (paid 14 times a year).
  • Guaranteed Productivity Bonus monthly during your first 6 months on the project.
  • Attendance Bonus paid monthly for punctuality.
  • Meal Allowance monthly, paid directly in cash.

Advanced Support Track (L2):

  • Higher Fixed Monthly Salary (paid 14 times a year), tailored to your previous experience and additional technical skills.
  • Guaranteed Productivity Bonus monthly during your first 6 months on the project.
  • Attendance Bonus paid monthly for punctuality.
  • Meal Allowance monthly, paid directly in cash.

Extra Benefits:

  • 100% paid initial training program starting from day one to guarantee a smooth onboarding process.
  • Immediate access to corporate agreements, company partnerships, and internal employee perks currently active.